incorporated under the laws of India, having its business address at 86, Maulsari Avenue , DLF phase 3, Gurgaon, Haryana, 122002, India operating under the trade name – THE FASHION EDIT (hereinafter referred to as "TFE", "we", "our" or "us") and governs the usage of our Products (as defined hereinafter), and/or Website (as defined hereinafter) and any services, features and technologies, we offer.
TFE is a web and mobile based platform which has been conceptualized to bring the latest fashion and lifestyle trends from all across the world through its website https://fashioneditindia.com/ (or any successor site) and its related sub-domains, sites, mobile applications and tools accessed through a mobile device, mobile application, computer or any other device ("Website").
TFE reserves the right to delete, modify or supplement the content of the Website at any time for any reason without prior notification, and will use reasonable efforts to include up-to-date and accurate information on the Website. These terms shall apply to TFE hosted mobile apps, WhatsApp groups, Facebook groups, Instagram pages, Facebook pages, email/SMS/phone communications and other social media forum hosted by TFE if any.
1. ACCEPTANCE OF TERMS AND CONDITIONS
1.4 Every effort has been made to ensure, that the information contained on the Website is correct, however TFE makes no warranty as to the accuracy, comprehensiveness, or correctness of any of the content on the Website and provides all content on an "as is" basis.
1.5 While the Website is freely accessible to the User(s), the User will have to register with TFE and create their individual registration account prior to any purchase of the Products on the Website. Furthermore, TFE offers the User an option to schedule an appointment with experts in various fields including but not limited to the field of skin care, nutritionists, stylists, designers, life coach and makeup artists on the Website, each of which may be accessed by the User on payment of the fee payable by the User and/or the experts, which shall be priced per appointment ("Appointment Fees"). It is the responsibility of the User scheduling an appointment with any expert and following the advice given by the expert to evaluate the suitability and relevance of the advice offered by the expert. TFE is not a medical organization and our experts cannot and do not give you medical advice or diagnosis. Nothing contained in this Website should be construed as such advice or diagnosis. The information and emails created by us for you are for guidance purposes only and are not a substitute for physician consultation, evaluation, or treatment.
TFE does not warrant that Product description or other content on the Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
You may contact TFE at email@example.com with any queries that you may have in relation to the Products provided by TFE.
3. REGISTRATION AND ELIGIBILITY
3.2 You may also register a User Account through your account with certain third-party social networking services, such as Facebook or Google ("SNS Account"). You have the ability to disable the connection between your User Account and your SNS Account at any time, by accessing the "Settings" section of the Website.
3.4 You shall not:
create any User Account for anyone other than yourself without such person's prior written permission;
Use a User Name that is the name of another person with the intent to impersonate that person;
Use a User Name or User Account that is subject to any rights of a person other than you without appropriate written authorization;
create, use and/or access multiple User Accounts;
divulge or share access to your User Account with any third party for any reason; or
use a User Name that is a name that is otherwise offensive, vulgar or obscene or otherwise unlawful.
3.5 TFE reserves the right to refuse registration of, disable or cancel a User Name in its sole discretion. You are solely responsible and liable for all activity that occurs on your User Account and shall be responsible for maintaining the confidentiality of your User Name and password. You shall be responsible for restricting access to your mobile phone/computer to prevent unauthorized access to your User Account. You shall never use another user's User Account without such other user's prior express permission. You will immediately notify TFE in writing of any unauthorized use of your User Account, or other User Account related security breach of which you are aware.
4. TRANSACTIONS ON WEBSITE
4.1 The Users meet and interact with one another for their transactions on the Website. TFE is not and cannot be a party to or control in any manner any transaction between TFE’s Users.
4.2 All commercial/contractual terms are offered by and agreed to between Users and manufacturers and/or experts alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to Products and services and after sales services related to Products and services. TFE does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Users and the manufacturers and/or the experts of the Products or services.
4.3 TFE is not responsible for any non-performance or breach of any contract entered into between Users themselves. TFE cannot and does not guarantee that the concerned buyers and/or manufacturers will perform any transaction concluded on the Website.
4.4 The Website is a platform that can be utilized by Users to reach a larger base to buy and sell Products or services. TFE is providing a platform for communication and is the seller of the Products or services on its Website. However, at no time shall TFE hold any right, title or interest over the Products nor shall TFE have any obligations or liabilities in respect of such Products. TFE is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of Products which are out of stock, unavailable or back ordered.
Pricing on any Product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by the manufacturer and/or experts be incorrectly reflected and in such an event the manufacturer and/or experts may cancel your order(s) and shall therefore liable to refund said amount in accordance with Clause 11.
You must be legally able to sell the item(s) you list for sale on the Website;
You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties;
You hereby agree that the descriptions, images, and other content pertaining to the Product on the Website is accurate and corresponds directly with the appearance, nature, quality, purpose and other general features of the Product. Further, if the Product description does not match the actual condition of the Product, you agree to refund any amounts that you may have received from the buying User;
All listed items on the Website must be listed in an appropriate category on the Website;
All listed items on the Website must be kept in stock for successful fulfilment of sales;
You agree not to list a single product in multiple quantities across various categories on the Website. TFE reserves the right to delete any such misleading or multiple listings of the same/singular product in various categories;
You agree to provide TFE any and all information requested by TFE under the applicable law;
You agree not to falsely represent yourself as a consumer and post reviews about Products or misrepresent the quality or the features of any Products;
You agree that you shall not refuse to take back Products, or withdraw or discontinue Products purchased or agreed to be purchased, or refuse to refund consideration, if paid, if such Products are defective, deficient or spurious, or if the Products are not of the characteristics or features as advertised or as agreed to, or if such goods or services are delivered late from the stated delivery schedule; and
You agree to provide TFE the relevant information with respect to the listed item on the Website. This information may include but not be limited to the price of the Product, the delivery charges, the applicable taxes, expiry date of the Product (if applicable), warranty details (if any).
7. BOOKING APPOINTMENTS WITH EXPERTS
7.1 The experts and not TFE, are solely responsible for honouring any confirmed bookings for any consultations reserved through the Website. If you, choose to enter into a transaction with an expert for consultancy, you agree and understand that you are entering into an agreement with the expert and you agree to accept any terms, conditions, rules and restrictions imposed by the experts. You acknowledge and agree that you, and not TFE, will be responsible for performing the obligations of any such agreements, and that TFE is not a party to such agreements, and that, with the exception of its payment obligations hereunder, TFE disclaims all liability arising from or related to any such agreements. You acknowledge and agree that, notwithstanding the fact that TFE is not a party to the agreement between you and the expert, TFE acts as the expert’s limited agent for the sole purpose of accepting payments from you on behalf of the expert.
7.2 The experts will specify the total Appointment Fee to be paid. The experts are required to either confirm or reject the booking within 24 (twenty four) working hours, of when the booking is requested (as determined by TFE in its sole discretion) or the requested booking will be automatically cancelled. Upon confirmation of the booking, TFE shall assist the expert in scheduling the appointment with the User within 10 (ten) days of the User’s appointment request with the expert. If a requested booking is cancelled (i.e. not confirmed by the applicable expert), any amounts collected by TFE will be refunded to you, depending on the selections you make via the Website, and any pre-authorization of your credit/debit card will be released, if applicable.
8. ELECTRONIC COMMUNICATIONS
When you use the Website or send an email or other data, information or communication to TFE, you agree and understand that you are communicating with TFE through electronic records and you consent to receive communications via electronic records from TFE periodically and as and when required. TFE will communicate with you by email or by notifications on the Website which will be deemed adequate service of notice / electronic record.
9. USE OF THE WEBSITE
9.1 TFE neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission. TFE has no control over the third party user generated content.
9.2 You agree, undertake and confirm that your use of the Website shall be in accordance with applicable laws and be strictly governed by the following binding principles:
You shall not host, display, upload, modify, publish, transmit, update or share any information or item that:
belongs to another person and to which you do not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic;
pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harms minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee/ Users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonates another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
is intended to obtain password, account, personal information, confidential information or private information from any User of the Website;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
is false, inaccurate or misleading; and
creates liability for us or causes us to lose (in whole or in part) the services of our internet service providers or other suppliers;
9.4 The User shall not use this Website to advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation of Users of this Website to become Users of other on or offline services directly or indirectly competitive or potentially competitive with TFE.
10.1 There is no charge or fee for browsing the Website. However, the Products may only be purchased by payment of the respective consideration by the User. To make payment of the consideration amount, you must have internet access, a User Account on the Website, and a current valid accepted payment method as shall be specified by TFE. TFE does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateway services for the payment. By using a third-party payment provider, you agree to abide by the terms of such a payment provider. You agree that in case TFE’s third-party payment provider stores any such information, TFE will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to the usage of such information will be solely a loss incurred by you, and TFE is in no way liable for any such losses and is neither responsible to reimburse / make good such losses in any manner whatsoever.
10.2 You agree that depending on where you transact with us, the type of payment method used and where your payment was issued, your transaction with us may be subject to foreign exchange fees or exchange rates. TFE does not support all payment methods, currencies or locations for payment. All applicable taxes are calculated based on the billing information you provide to us at the time of enrolment/purchase.
11. CANCELLATIONS AND REFUNDS
If you wish to review, adjust or cancel a confirmed order made via the Website the Return, Exchange and Refund Policy as available on the Website, shall apply to and govern the terms of your cancellation and any refunds.
The User shall be exclusively responsible for obtaining and maintaining all telephone, computer hardware, software and other ancillary equipment needed for access to and use of this Website and all charges related thereto. The User shall be exclusively responsible for ensuring that such equipment is compatible with the Website and to access the Products. TFE shall not be liable for any damages to the User's equipment resulting from the use of this Website.
14. INTELLECTUAL PROPERTY
14.2 Copyright and Trademark Policy
We reserve the right to suspend, disable, or terminate the Accounts of Users who repeatedly infringe or are repeatedly charged with infringing the copyrights, trademarks, or other intellectual property rights of others. If you believe in good faith that the Products infringe your intellectual property, please provide us a notice requesting that the material be removed or access to it blocked and we shall review your complaint. The notice must include the following information:
identification of the Product claimed to have been infringed;
identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow TFE to locate the material on the Website;
the name, address, telephone number, and email address (if available) of the complaining party;
a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
the physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; and
a statement that the information in the notification is accurate and, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
14.3 Notice with respect to the Products can be sent to firstname.lastname@example.org.
14.4 TFE also respects the trademark rights of others. User Accounts with any other content that misleads others or violates another's trademark may be updated, suspended, disabled, or terminated by us in our sole discretion. If you are concerned that someone may be using your trademark in an infringing way on our Website, please email us at email@example.com and we will review your complaint. If we deem appropriate, we may remove the offending content, warn the individual who posted the content, and/or temporarily or permanently suspend or disable the individual’s account.
15. UNAVAILABILITY OF WEBSITE AND PAYMENT GATEWAY SERVICES
15.1 You are responsible, at your sole cost and expense, for providing all equipment necessary to access the internet, the Website. While it is TFE's objective to make the Website accessible at all times, the Website may be unavailable from time to time for any reason including, without limitation, routine maintenance. In addition, various portions of the Website may operate at a slower pace from time to time. You understand and acknowledge that due to circumstances both within and outside the control of TFE, access to the Website may be interrupted, suspended or terminated from time to time. In particular, and not in limitation of the foregoing, TFE shall not be liable in any way for any delay in responding to an inquiry or question forwarded by you or the effects any delay or unavailability may have on you. YOU AGREE THAT TFE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM ANY SUCH INTERRUPTION, SUSPENSION OR TERMINATION OF THE WEBSITE AND THAT YOU SHALL PUT IN PLACE CONTINGENCY PLANS TO ACCOUNT FOR SUCH PERIODIC INTERRUPTIONS OR SUSPENSIONS OF THE WEBSITE.
15.3 Although TFE adopts security measures it considers appropriate for the offer of the Products and the payment gateway mechanism, it does not assure or guarantee that no person will overcome or subvert the security measures and gain unauthorized access to the same or your data. TFE shall not be responsible or liable if any unauthorized person hacks into or gains access to the payment gateway service. In addition, you agree that TFE shall not be liable for any loss or damage whatsoever or howsoever caused or arising, directly or indirectly, including without limitation, as a result of loss of data; interruption or stoppage to your access to and/or use of the payment gateway services. TFE's sole obligation and your sole and exclusive remedy in the event of interruption of the payment gateway services shall be to use all reasonable endeavours to restore the Website and/or access to the payment gateway services as soon as reasonably possible.
15.4 In order to purchase the Products, you must submit a valid Visa, Visa Electron, Mastercard, American Express, Delta or Switch credit or debit card. You hereby warrant that the payment card you submit is yours. All credit/debit card holders users are subject to validation checks and authorisation by the card issuer or the third party payment provider. TFE is not responsible in the event that your payment card provider refuses to authorise payments.
17. YOUR CONSENT
19. THE OPT-OUT PRACTICE
(i) If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any personal information that we have collected about you, you can opt-out anytime by sending an e-mail about your request to TFE.
(ii) We use and/or may hereafter use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, cookies and any other method which is industry standard technology used by most major websites to collect information regarding usage of the Website by any User. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the User.
20. BREACH AND SUSPENSION OF SERVICES
20.2 Without limiting other remedies, TFE may without liability, limit your activity, immediately remove your Information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your User Account, and/or refuse to provide you with access to the Website in the event and remove any non-compliant Information, but not limited to:
If TFE is unable to verify or authenticate any information you provide;
If you fail to reasonably cooperate in any investigation by us;
If it is believed that your actions may cause legal liability for you, other Users or TFE; and
(iv) If TFE believes that you have breached any applicable law.
20.5 If you use the Website, you are responsible for maintaining the confidentiality of your User Account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your User Account or password. Because of this, we strongly recommend that you exit from your User Account at the end of each session. You agree to notify TFE immediately of any unauthorized use of your User Account or any other breach of security.
22.1 THE WEBSITE, PRODUCTS AND CONTENT ARE PROVIDED "AS IS", "AS AVAILABLE" AND ARE PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW.
22.2 TFE AND ITS SHAREHOLDERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, PARTNERS AND EXPERTS DO NOT WARRANT THAT: (I) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR PRODUCTS AVAILABLE AT OR THROUGH THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE PRODUCTS WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE WEBSITE, PRODUCTS IS SOLELY AT YOUR OWN RISK. SOME STATES / COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER THROUGH OR FROM THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
22.3 TFE SHALL NOT BE RESPONSIBLE FOR THE DELAY OR INABILITY TO USE THE WEBSITE, THE PROVISION OF OR FAILURE TO PROVIDE PRODUCTS, OR FOR ANY INFORMATION OBTAINED OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. FURTHER, TFE SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE PRODUCTS DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE PRODUCTS THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND OUR CONTROL.
22.4 THESE LIMITATIONS, DISCLAIMER OF WARRANTIES AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (A) BREACH OF CONTRACT, (B) BREACH OF WARRANTY, (C) NEGLIGENCE, OR (D) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW.
22.5 THE WEBSITE AND THE CONSULTANCY SERVICES OFFERED THROUGH THE WEBSITE ARE ONLY AIMED TO PROVIDE ASSISTANCE TO YOU. TFE IS NOT A MEDICAL ORGANIZATION AND OUR EXPERTS CANNOT AND DO NOT GIVE YOU MEDICAL ADVICE OR DIAGNOSIS. NOTHING CONTAINED ON OUR WEBSITE AND/OR PRODUCTS SHOULD BE CONSTRUED AS SUCH ADVICE OR DIAGNOSIS. THE INFORMATION AND EMAILS CREATED BY US FOR YOU ARE FOR GUIDANCE PURPOSES ONLY AND ARE NOT A SUBSTITUTE FOR PHYSICIAN CONSULTATION, EVALUATION, OR TREATMENT.
22.6 OUR EXPERTS MAY PROVIDE NUTRITIONAL CONSULTANCY AIMED AT DISEASE MANAGEMENT BESIDES ENHANCING THE HEALTH STATUS OF THE USER, HOWEVER, KEEPING IN MIND THE COMPLEXITY OF THE HUMAN BODY AND BEHAVIOR, IT IS NOT POSSIBLE FOR TFE TO GUARANTEE RESULTS. WEIGHT LOSS/GAIN IS A COMBINATION OF SEVERAL FACTORS AND TFE DOES NOT GUARANTEE WEIGHT LOSS/GAIN OR ANY OTHER BENEFITS MERELY BASED ON A CONSULTATION SESSION WITH OUR EXPERTS OR USE OF THE PRODUCTS OFFERED. YOU ARE URGED AND ADVISED TO SEEK THE ADVICE OF A PHYSICIAN BEFORE BEGINNING ANY DIET REGIMEN. THIS WEBSITE IS INTENDED FOR USE ONLY BY HEALTHY ADULT INDIVIDUALS. THE WEBSITE IS NOT INTENDED FOR USE BY MINORS OR INDIVIDUALS WITH ANY TYPE OF HEALTH CONDITION. SUCH INDIVIDUALS ARE SPECIFICALLY WARNED TO SEEK PROFESSIONAL MEDICAL ADVICE PRIOR TO INITIATING ANY FORM OF LOSS/GAIN EFFORT OR REGIMEN.
23. LIMITATION OF LIABILITY
To the maximum extent permitted by law, we will not be liable to you for any all losses, costs, actions, claims, damages, expenses (including reasonable legal costs) or liabilities, (including loss of information, data, revenues, profits or savings) resulting, directly or indirectly, out of, or in any way connected with your access to, use of, or reliance on the Website or Products including any special, consequential, punitive, incidental or other losses, expenses or damages arising out of or in connection with the use of the Website whether in negligence, contract, tort, strict liability, or any other legal theory. You assume full responsibility for the use of the Website and/or Products.
The Website is a venue for the purposes of facilitating interactions and transactions between the Users and the manufacturers and/or experts. As the provider of the Website, TFE is the seller of the Products on its Website. However, TFE does not own, create, control or manage the Products. Manufacturers and/or experts alone are responsible for their Products. TFE is not acting as an agent in any capacity for any User. Similarly, TFE is not a contracting agent or representative of any manufacturer and/or expert, except as a limited agent solely for collecting the payment.
TFE and its affiliates, directors, officers, employees have no liability and will make no refund in the event of any delay, cancellation, strike, force majeure, or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing, or acts of any government or authority. You hereby agree to release, and forever discharge TFE and its affiliates and each of their respective agents, directors, officers, employees, and all other related persons or entities from any and all manner of rights, claims, complaints, demands, causes of action, proceedings, liabilities, obligations, legal fees, costs, and disbursements of any nature whatsoever, whether known or unknown, which now or hereafter arise from, relate to, or are connected with your use of the Website and purchase of the Products.
You are solely responsible for all of your communications and interactions with other Users of the Website and with other persons with whom you communicate or interact as a result of your use of the Website, including, but not limited to, any manufacturer and/or expert. You understand that TFE does not undertake to verify the statements of Users of the Website or the reviews of any Products. TFE makes no representations or warranties as to the conduct of Users of the Website or their compatibility with any current or future Users of the Website. You agree to take reasonable precautions in all your communications and interactions with other Users of the Website and with other persons with whom you communicate or interact as a result of your use of the Website, including, but not limited to, Users and manufacturers and/or experts, particularly if you decide to meet offline or in person regardless of whether such meetings are organized by TFE. Notwithstanding TFE's appointment as the limited agent of the manufacturers and/or experts for the purpose of accepting payments from Users on behalf of the manufacturers and/or experts, TFE explicitly disclaims all liability for any act or omission of any manufacturers/ experts or other third party.
You expressly agree that in the event of any statute, rule, regulation or amendment coming into force that would result in TFE/Website incurring any form of liability whatsoever, these Terms and any agreement thereof will stand terminated 1 (one) day before the coming into effect of such statute, rule, regulation or amendment.
24.2 Further you hereby agree that all payments with respect to refunds and chargebacks shall be your sole responsibility and TFE shall not be liable for any claims, disputes, penalties which may arise in connection with such refunds or chargebacks. You agree to indemnify TFE in respect of any claims, disputes, penalties, costs and expenses arising directly in relation to refunds or chargebacks for all transactions initiated and instructed through the Website.
(vi) Force Majeure- The Website is not liable for failure to perform any of its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout, robbery, theft of data or any interruption or any failure of electricity or server, system, computer, internet or telephone service.
28. GRIEVANCE OFFICER
Email ID: firstname.lastname@example.org
Contact No: +91 6359880688
29. CUSTOMER SUPPORT
TFE shall provide customer support limited to responding to questions/queries regarding the nature of the Products provided for but not limited to payment, refunds, functionality and feedback. If you have any questions regarding the same, you can contact us at email@example.com.
7 days a week
Weekdays: 24 Hrs
Weekends: 8 AM – 12 AM IST
7 days a week
Weekdays: 24 Hrs
Weekends: 8 AM – 12 AM IST
7 days a week
Weekdays: 24 Hrs
Weekends: 8 AM – 12 AM IST
Send us a message, anytime